ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others - SoppiGO
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ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others

$199.99 $149.00

$199.99 $149.00

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  • Compatible with major U S Cable Internet Providers including Cox, Spectrum, Xfinity & others Not compatible with ATT, Verizon, CenturyLink or other DSL or Fiber internet providers
  • DOCSIS 3 1 Cable Modem best for cable internet speed plans up to 2 Gbps. Note, a 2nd IP address is required from your cable internet provider to reach 2 Gbps
  • 32 downstream x 8 upstream DOCSIS 3 0 bonded channels, 2 downstream x 2 upstream OFDM DOCSIS 3 1 channels
  • Two 1-Gigabit Ethernet ports (Note, a 2nd IP address may be required by your cable internet provider to activate 2nd port)
  • Cable internet service required Does not inlcude Wi-Fi and does not support cable digital voice service

Specification: ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others

Brand ARRIS
Series SB8200
Item model number SB8200
Item Weight 1.87 pounds
Product Dimensions 5.13 x 1.7 x 5.25 inches
Item Dimensions LxWxH 5.13 x 1.7 x 5.25 inches
color White
Voltage 100240 Volts
Batteries 1 Lithium ion batteries required.
Manufacturer ARRIS Solutions, Inc.
ASIN B07DY16W2Z
Is Discontinued By Manufacturer No
Date First Available January 19, 2017

8 reviews for ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others

2.5 out of 5
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  1. Amazon Customer

    This modem is not compatible with any German internet providers, not sure why it’s being sold in Amazon.de.

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  2. Dale S.

    Great quality modem. I’m using it with Lightspeed ISP (Canadian), it gets the advertised up /download speeds so everything is working well. I’ve had it a few months now and haven’t had any issues along the way.

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  3. M M

    DON’T BUY THIS MODEM. I’m so surprised that I experienced all of the same issues as the other negative reviewers. I ordered this modem because of a notice from xfinity that the DOCSIS 3.0 modems were no longer being supported (or something like that). Having a used SB6121 for about 5 years, which was still running great, I thought it was a good opportunity to upgrade, especially since I have had such a good experience with the older Surfboard modem. I had the modem for about 4 months, and suddenly it locked up on me, and we were out of internet for a couple of days. A lot of people seemed to have the same experience after 4-6 months. This also happened coincidentally after I came back from vacation. It seems like it it has happened to some others who gone on vacation to find their SB8200s locked up. Maybe it has to do with the overheating issue? But for 2 days, an ISP tech visit, hours of back and forth calling with xfinity support and Arris support, we determined it was the modem. This WASTED SO MUCH TIME. I was looking forward to getting some work done before returning to work after vacation. Instead I was on the phone and with a technician throughout the better part of my whole weekend. Arris support was the worst. They refused to acknowledge my issue and tried to hurry me off the phone, throwing the ball back at the ISP. I told them my old modem worked right away after activating it back. They said they could not continue to troubleshoot unless I reactivated the new (SB8200), so again I had to call the ISP to switch back to a non-working modem, taking me offline for another few hours. With each call I had to repeat the same troubleshooting steps. Doesn’t the customer support communicate with one another? Finally, on my third call Arris determined it was the modem and gave me the options for a replacement. The standard option requires you to send it back first, before getting the replacement. Give about 2 weeks for this. The advanced option lets them send it to you within 7 days for $15. The expedited option is $50. I chose the standard option. But really, I want my money back. I don’t want another unit I can’t trust, and I have to wait over 2 weeks for it. Unfortunately it failed outside of the Amazon refund window. After all of these negative reviews, I would hope Arris recognizes the problem with their units and somehow communicate to their customers they are working on improving it. I don’t think this should be an Amazon’s choice product anymore. I really felt let down by this one. I’m going to wait for the replacement unit, hopefully it doesn’t fail again in another 4 months and require 12 hours of customer service to get another unit.

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  4. Fifth313ment

    I purchased the Arris SB8200 for Xfinity Gigabit Internet service as they have a deal for two years for the same price as the 400Mbps plan ($69.99). So in order to save almost $15 a month I decided to buy my own modem to replace my aging Motorola (Arris) SB6141. My SB6141 netted me 259Mbps down and 35Mbps up on my previous plan of 400Mbps down and 35Mbps up, which is great for a 8×4 channel Docsis 3.0 cable modem. So since Arris bought Motorola modem cable division I decided to get another one having had a great product with the 6141. The Arris SB8200 is also the only Docsis 3.1 modem with two Ethernet ports capable of doing 2Gbps down and is the most future proof of any modem on the market at the time of writing this review. And you can get a refurbished model for half the price which is even better!

    Inside the Arris SB8200 is a Broadcom BCM3390 chipset (a much needed change from the SB6190’s Intel Puma 6 chipset which had hardware bugs and caused them a lawsuit for good measure), 3GB of RAM, 128MB S34ML01G200TFV00 Spansion flash memory NAND and 16MB Macronix MX25L12805D SPI NAND flash memory. The SB8200 is capable of downstream bonded channels up to 32 SCQAM or 2 OFDM and upstream bonded channels up to 8 SCQAM or 2 OFDMA (32×8 SCQAM and 2×2 OFDM). The Ethernet ports are only Gigabit Ethernet and therefore the Max you will get is 950Mbps average down and it will never be possible to the the boxes 10Gbps selling spiel. Even if you don’t have Docsis 3.1 in your area or a Gigabit internet speed plan this modem will serve you for many years to come. And this modem has 3GB of RAM, which the other Docsis 3.1 modems have 256MB or less! RAM! Oh and with most providers (Xfinity included) you can call them and add a separate IP address for the second Ethernet port for a small fee (Xfinity charges like $5.95 if I’m remembering correctly). This would be great if you wanted to connect a gaming console directly to the modem for the best speeds and then connect your home router to the second. And eventually you’ll be able to kick in 2Gbps by merging those two Ethernet ports!

    Setup of the device was quick and easy and you simply plugin the coxial cable, Ethernet cable to your device (router for 99% of the people) and power cable and you are off and running. A quick call to your internet provider (Xfinity for me) to add the HFC MAC address and the modem is registered and provisioned and I’m up and running within ten minutes. Xfinity will try to send out a tech but you can get them to override it if you know what you are doing. Gigabit internet can be extremely temperamental as we’ll discuss later which is the reason Xfinity requires sending out a tech on all Gigabit plan installs. And again this is simply a modem so you will need a router if you want wifi or the ability to connect more than one device.

    The performance of the Arris SB8200 is top notch and I was easily able to pull my provisioned modem speeds from my Xfinity service. I was able to test 1.4Gbps down (Fast.com also includes backend speed as actual can only be 950Mbps as I mentioned above) and 45Mbps up. On Speedtest.net my tests are almost always 930-960Mbps (or near that) down and 40-50Mbps up. These speeds are AMAZING and just my upload speed is faster than most people’s download speeds! Right now Xfinity is only utilizing Docsis 3.1 for the downstream channels so the modem lights will have a blue light for downstream and a green light for upstream (this is not an error or bug).

    My issues arose with my Xfinity service and resets, slow speeds (300Mbps Max down), etc. Xfinity sent out a tech and that did nothing. So another rech came and found a ton of ingress coming from 4 lines on my tap. He trapped them off and I was up and running with Gigabit speeds again. Then the resets started, at night almost every 10 minutes! It was only happening between 10pm and 7am average, EVERY NIGHT! I had more techs out, supervisors and more supervisors! After a month (and many hours of my time and speaking up) the issue was resolved as it was a bad line amplifier which was causing noise and caring my upstream to spike into the high 50s, which triggers resets on the modem and t3/t4 errors. Now my neighbors were having issues on certain channels and slow internet but their modems WERE NOT RESETTING! And we knew my modem wasn’t bad as it was fine for over 12 hours a day with no errors at all in the log until night began to fall everyday. And In fact my neighbors never lost internet, EVER but my internet was almost useless at night time. So the Arris SB8200 is extremely sensitive to t3/t4 errors and the threshold for errors and resets is much higher for the Xfinity owned gateways and modems. Also Arris had out out a firmware update previously about severe sensitivity to t3/t4 errors and I had the latest version but I was still having issues so they still need to work on this. If you are experiencing issues with your Arris modem navigate to http://192.168.100.1 and you’ll be able to see basic signal information, modem error logs, modem and firmware info. You can use this information and post it in the support forums to get help and diagnose any problems.

    But now that the line and backend errors are corrected it’s smooth sailing and I’m saving myself a ton of money (the new Xfinity modem charge is $14 plus tax and it will be $15 by the beginning of 2020 so you pay for the modem in a little over a year) every year and you’ll have the newest technology that is even better than the Xfinity modems and gateways, many of which use the Puma 6 chipset which I mentioned above (causing severe lag and timeouts which can kill online gaming or video watching). So I’m paying $69.99 and getting Gigabit speeds of 950Mbps down and 48Mbps up which is a great deal hands down and you won’t find speeds that cheap ANYWHERE ELSE! The Arris brand is keeping the Motorola spirit alive and kicking which is great for competition! The Arris SB8200 is the best modem you can buy for your money right now and if you can find a refurbished unit on Amazon even better (they didn’t have any when I bought mine but three weeks later they did and for $100 cheaper)!

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  5. LL

    Bought this because there was mentions that it worked with Teksavvy, however thats apparently only if you are with Teksavvy via Cogeco (Toronto). I am with Teksavvy via Rogers and they tell me Rogers does not support this modem. Will be returning, sadly.

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  6. Obsiduary

    I switched from an ADSL provider to a third party Cable ISP. The price of the unit was par with just buying the equipment from the (third party) ISP in my case though the price of these fluctuates on amazon so YMMV.

    The Arris/Motorola SB6141 are identical products despite the name difference. Despite redundancy I’ll mention that this is just a MoDem; most end-use cases will require that this be plugged into a router or a wireless router or (edit) directly into your PC’s Ethernet port if you have no other network infrastructure.

    Installation is trivial. It comes with an Ethernet cable to plug into the WAN port of your router typically, but what it does not come with is a Coaxial cable to connect it to the cable outlet so that will have to be ordered separately or purchased elsewhere.

    For self-installation the ISP will want to know the MAC address of the unit and possibly some other information which is found on the sticker on the retail box and also on a sticker on the bottom of the unit itself. In my case they requested I simply take a picture of the sticker and email it to them. A technician from the Cable Company may also have to visit your building or apartment as well to complete activation – though mine was activated remotely as the building or unit had cable internet service previously and the technician just had to check signal strength and nothing more.

    The unit runs a bit warm (nothing concerning) and has perforations in the housing for passive cooling. I’d put it somewhere open, not sandwiched between other objects with adequate airflow away from direct sunlight. IT is about 5-1/4” high, 5-1/4” deep (not including stick out from rear connectors and cables) and 1-3/4” wide.

    In closing, the equipment cost in my case will be recovered in a few months given my new billing rate vs old rate (then my rate will just be cheaper), so I’m quite happy with this purchase.

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  7. Betty Hill

    I BOUGHT THIS BECAUSE I READ FROM THE REVIEWS IT WAS SUPPOSE TO WORK WITH SHAW . WELL DON’T BELIEVE EVERYTHING YOU READ. SORRY IT DOES NOT WORK WITH SHAW BC. AND BY THE TIME MY HUBBY UPGRADED WITH SHAW I CAN’T RETURN.

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  8. J D

    i am going to repeat what another buyer said.. I am replacing this with the SB6183. I had the same exact problem as the other buyer posted exactly0 I am past my return date also so I am out $100.

    Do not buy this modem. This modem is running on a flawed Puma chipset and is plagued by continued disconnects. 8 of 10 times it recovers after 30-60 seconds, the other 2 you will have to bounce the modem. I did quite a bit of troubleshooting, first thinking this was my wifi router, then going after my ISP. but the issues turned to be due to this faulty modem. I’m unfortunately now outside of the return window, so I’m stuck with a $100 paper weight, as I’m buying a different modem to replace it. Why is this still being sold is beyond me.

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    ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others
    ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others

    $199.99 $149.00

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